Flexhato Plant Store Terms and Conditions

Effective Date: December 31, 2024

Welcome to Flexhato Plant Store! By using our website, www.flexhato.com, and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your access to and use of our website and services. If you do not agree with these Terms, please refrain from using our website.

1. General Terms

  • Acceptance of Terms: By using our website and purchasing from Flexhato, you agree to the terms outlined in this document. We reserve the right to modify these terms at any time, and such changes will be posted on this page. Continued use of our site after any changes indicates your acceptance of the new terms.

  • Eligibility: You must be at least 18 years old to make a purchase from our website. If you are under 18, you may only use our site with the involvement of a parent or guardian.

  • Use of the Website: You agree to use the website for lawful purposes only. You may not use the site in any way that could damage, disable, or impair the website or interfere with other users’ access to the site.

2. Products and Pricing

  • Product Availability: All products are subject to availability. Flexhato reserves the right to limit quantities of any items and to discontinue products without notice. If an item you ordered is unavailable, we will notify you as soon as possible and offer a suitable alternative or process a full refund.

  • Pricing: Prices are displayed in US Dollars (USD) and are subject to change at any time without prior notice. However, any changes in price will not affect orders that have already been placed and processed.

  • Product Descriptions: We strive to provide accurate product descriptions, images, and prices on our website. However, there may be instances where errors occur, such as product misdescriptions, pricing mistakes, or out-of-stock products. We reserve the right to correct these errors without prior notice.

3. Orders and Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation via email. This email is not an acceptance of your order; it is only a confirmation that we have received your request. A contract for sale will only be formed when the order is shipped.

  • Payment Methods: We accept payment through major credit cards (Visa, MasterCard, American Express) and other secure payment methods as offered on our website. Full payment is required at the time of purchase.

  • Order Cancellation: Orders can only be canceled within 24 hours of placing the order. After this period, we are unable to cancel or modify your order. If you wish to cancel your order, please contact our customer service team immediately at info@flexhato.com.

4. Shipping and Delivery

  • Shipping Rates: Shipping charges are calculated based on the size, weight, and destination of your order. You will be informed of the shipping cost at checkout before completing your purchase.

  • Delivery Time: Delivery times vary depending on your location. We strive to process and ship all orders within 1-2 business days, but delivery times may vary due to factors such as weather, holidays, and courier delays.

  • Shipping Risks: Once your order is shipped, it becomes your responsibility. We are not liable for any loss or damage that occurs during shipping unless the items arrive damaged or defective, in which case our return policy applies.

5. Returns and Refunds

  • Return Policy: We offer a return and refund policy on non-perishable items (like planters and accessories) within 14 days of receipt. Live plants can only be returned if they arrive damaged or defective, and you must notify us within 48 hours of receiving your order.

  • Refund Processing: Refunds will be processed once we receive the returned product and verify that it meets our return criteria. Refunds will be credited back to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

6. Privacy and Data Protection

  • Data Collection: We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

  • Third-Party Services: Our website may include links to third-party websites. We do not control or endorse these sites and are not responsible for their privacy practices or content.

7. Intellectual Property

  • Content Ownership: All content on the Flexhato website, including text, images, logos, and trademarks, is owned by Flexhato Plant Store or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our site without prior written permission.

8. Limitation of Liability

  • Product Liability: Flexhato is not responsible for any damages or injuries resulting from the misuse of our products. It is your responsibility to follow all care and handling instructions provided with our products.

  • Website Liability: We do not guarantee that our website will be error-free or uninterrupted. Flexhato is not liable for any damages or losses caused by the use of the website, including viruses or other harmful components.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of California, USA. Any disputes arising from these Terms will be resolved in the competent courts of California.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:

Thank you for choosing Flexhato Plant Store!