Flexhato Plant Store Sales Policy

Effective Date: December 31, 2024
Welcome to Flexhato Plant Store! We are thrilled to have you as a valued customer and thank you for choosing us for your plant shopping needs. Whether you’re new to gardening or an experienced plant enthusiast, we strive to provide a pleasant and easy shopping experience with high-quality plants, exceptional customer service, and competitive prices.

Store Information:

At Flexhato, we are committed to ensuring that you have the best experience possible. Below are the details of our sales policy, designed to make your shopping experience transparent, secure, and enjoyable.

1. Product Availability and Pricing

All products offered on our website, www.flexhato.com, are subject to availability. We aim to keep our inventory up-to-date, but in rare cases, some items may be out of stock or discontinued. If a product you have selected is unavailable, we will notify you as soon as possible.

Our pricing is competitive and reflects the quality and care that goes into our plants. We offer a variety of options to suit different budgets, from affordable succulents to more premium, exotic species. Flexhato reserves the right to change the prices of any products at any time without prior notice. However, any orders placed before a price change will be honored at the original price.

2. Ordering Process

To place an order, simply visit our website www.flexhato.com, select the plants you wish to purchase, and proceed through our secure checkout process. We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and more. Upon completing your order, you will receive an order confirmation via email.

Once your order is processed, you will also receive a shipping confirmation along with tracking details, so you can track the progress of your delivery.

3. Shipping and Delivery

We offer nationwide shipping to all locations within the United States. Shipping fees are calculated based on the size of your order and the delivery destination. Shipping costs will be clearly displayed at checkout, and you will have the option to select your preferred shipping method.

Orders are typically processed and shipped within 2-3 business days. Delivery times may vary depending on the shipping carrier and your location. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

If you need assistance with your shipment or have specific delivery requirements, please don’t hesitate to contact us at info@flexhato.com or call us at (760) 373-8560.

4. Returns and Exchanges

At Flexhato, we take great pride in the quality of our plants and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your plants to initiate a return or exchange.

To qualify for a return or exchange, plants must be in the same condition as when they were delivered. We cannot accept returns for plants that have been damaged by improper care or neglect. If your plants arrive damaged or in poor condition, please send us clear photos of the product and packaging within 48 hours of delivery to begin the return process.

Returns Process:

  • Contact us at info@flexhato.com with your order number and reason for return.
  • We will guide you through the return process and provide you with a return shipping label if applicable.
  • Once we receive the returned item, we will issue a refund or process an exchange as per your request.

Note: Shipping costs for returns are the responsibility of the customer, unless the product is defective or damaged upon arrival.

5. Customer Support

At Flexhato Plant Store, we are committed to providing you with excellent customer service. If you have any questions, concerns, or need assistance with your order, our friendly and knowledgeable support team is here to help. You can reach us via email at info@flexhato.com or by calling us at (760) 373-8560.

We are happy to assist with plant care inquiries, troubleshooting any issues with your order, and helping you find the perfect plants for your space.

6. Privacy and Security

Flexhato takes your privacy seriously. We are committed to protecting your personal information and ensuring that your online shopping experience is secure. When you make a purchase, your personal data is encrypted using secure SSL technology, and we never share your details with third parties without your consent.

For more information about how we protect your information, please refer to our Privacy Policy.

Why Shop With Flexhato?

  • Wide Selection: We offer a diverse range of plants, from hardy houseplants to rare tropical species, ensuring there’s something for every plant lover.
  • Quality Assurance: All of our plants are carefully selected, inspected, and nurtured before they reach you, ensuring you receive healthy, vibrant plants.
  • Sustainability Commitment: At Flexhato, we are committed to sustainable practices, both in sourcing plants and in packaging. We care for the environment as much as we care for plants.
  • Customer Satisfaction: We provide exceptional customer service, and we’re always happy to offer advice on plant care, making sure you’re supported throughout your gardening journey.

We look forward to serving you and providing you with the finest plants for your home or garden. For more details about our products and services, visit our website at www.flexhato.com. Happy planting!

Frequently Asked Questions (FAQs)

  1. How do I know if a plant is right for my home?
    Our website provides detailed descriptions and care instructions for each plant. If you’re unsure, feel free to contact our customer service team for personalized advice.

  2. What should I do if my plant arrives damaged?
    If your plant arrives in poor condition, please contact us within 48 hours of delivery with photos of the damage, and we’ll arrange for a return or replacement.

  3. Do you offer international shipping?
    At this time, we only offer shipping within the United States. We hope to expand our shipping options in the future.

  4. How can I track my order?
    Once your order is shipped, you’ll receive an email with tracking details so you can monitor the progress of your delivery.

  5. Can I cancel my order after it’s been placed?
    If you wish to cancel your order, please contact us immediately. Once an order has been processed, we may not be able to cancel it, but we will do our best to accommodate your request.

Thank you for choosing Flexhato Plant Store! We look forward to helping you grow your plant collection and bring nature into your space.